Heirloom Restore
Legal

Terms of service

Last updated 5 October 2026

By creating an account or using Heirloom Restore you agree to these terms.

The service

Heirloom Restore uses AI to repair visible damage on photographs. Results are interpretive: missing information cannot be recovered with certainty, and restorations are not verified historical evidence. Always compare results with the original.

Your content

You keep all rights to the photos you upload and the restorations you download. You confirm you have the right to use each photo and grant us a limited licence to process it solely to provide the service.

Acceptable use

Do not upload unlawful content, content you have no rights to, or use the service to deceive others by presenting restorations as unaltered originals.

Plans, credits and payments

Subscriptions renew monthly until cancelled from "Manage subscription". Cancellation takes effect at the end of the paid period. Payments are processed by Stripe. A credit is returned automatically if a restoration fails on our side.

Refunds and withdrawal

For plans and packs bought online you have 14 days to withdraw from the contract, as under EU and Portuguese consumer law. If you ask us to start a restoration during that period, you confirm you agree the service has begun and the amount for the restorations already carried out is not refundable; unused credits and pack photos remain refundable. Contact us at heirloomrestore@sapo.pt for billing or withdrawal requests. Your statutory consumer rights are not limited by these terms.

Liability

The service is provided as is. To the extent allowed by law, our liability is limited to the amount you paid in the 12 months before the claim. Keep your original photographs and files.

Changes

We may update these terms; material changes will be announced on this page. These terms are governed by the law of Portugal, without prejudice to mandatory consumer protections that apply where you live.